Refund and Returns Policy

At Luxtera, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return if:

• The item was delivered damaged or defective

• You received the wrong product

• The product has a manufacturing defect

• The item is unused, unworn, and in its original packaging

To be eligible for a return:

• The return request must be made within 7 days of delivery

• The product must include original tags, packaging, and invoice

• The item must not show signs of use, damage, or alteration

2. Non-Returnable Items

The following items are not eligible for return due to hygiene and safety reasons:

• Underwear

• Socks

• Perfumes (if opened or used)

• Items purchased during clearance or special sale

3. Return Process

To initiate a return:

1. Contact our support team via email or Contact Us page.

2. Share your order number and clear images (if product is damaged or incorrect).

3. Once approved, we will arrange a pickup (if serviceable in your area) or guide you with return shipping instructions.

Returns without prior approval will not be accepted.

4. Refund Policy

• Refunds are processed after the returned item passes quality inspection.

• Refunds will be issued to the original payment method.

• It may take 5–10 business days for the refund to reflect in your account after approval.

• Shipping charges (if any) are non-refundable.

5. Exchange Policy

We currently offer exchanges only for:

• Defective items

• Wrong product received

Subject to stock availability.

6. Cancellation Policy

• Orders can be cancelled before they are shipped.

• Once shipped, orders cannot be cancelled.

7. Need Help?

If you have any questions about returns or refunds, please contact our customer support team through the Contact Us page.